Platform Settings represent the core operational control center of GoLivWell. From financial tax compliance and automated dunning retries to staff security and AI assistants, these settings determine how your software automates daily facility management.
This guide covers the 16 critical configuration modules available in your settings console.
Step 1: Booking Policies & Attendance Cutoffs
Protect studio revenue and eliminate empty class spots by configuring booking rules:
- Check-In Window: Define how early members can check in before class starts (e.g. 15 minutes).
- No-Show Cutoff: Automatically flip absent bookings to no-show status 5 minutes after class begins, unlocking spot capacity.
- Cancellation Penalty: Configure financial penalties or credit forfeiture for late cancellations within 2 hours of class start.
Step 2: Taxes & Custom Fee Catalog
GoLivWell centralizes tax and surcharge configuration across all services, memberships, and POS retail products.
Step 3: Staff GPS Geofencing & MFA Security
Eliminate buddy punching and off-site clock-ins. Set your staff geofencing radius (e.g., 25 meters around your studio coordinates) and select your enforcement posture (Off, Warn for Manager Review, or Strict).
Step 4: Automated Dunning Retries & Churn Prevention
Failed credit card charges are the #1 cause of involuntary membership churn. GoLivWell automates smart payment retries on Day 1, Day 3, and Day 5, combined with automated SMS/email payment update links during a configurable 5-day grace period.
Step 5: Multi-Location Scaling & Developer APIs
Scale your boutique business into a regional chain. Add new branches with custom street addresses and capacities, and generate scoped Developer Open API keys to connect custom CRM tools and Zapier.
Next Recommended Steps
- Deep Dive: Staff Geofenced Check-Ins: Master enforcement tiers and GPS accuracy.
- Brand Kit Customization: Brand your mobile member app and email receipts.
- Settings & Integrations: Connect Meta Ads, Google Ads, and Zapier.
