Terms of Use
Last updated June 21, 2026. These terms explain how visitors, operators, staff, and partners may use Livwell's website, public materials, and related commercial workflows.
Last updated
These Terms of Use were last updated on June 21, 2026. They explain the rules for using Livwell's website, public materials, lead forms, commercial inquiry flows, and related services. Separate written agreements may apply to paid plans, pilots, migrations, implementation, product access, support, and payment processing.
Who may use the website
The Livwell website is intended for wellness business owners, operators, staff, partners, and professional buyers evaluating Livwell. By using the website, you confirm that you can enter into these terms and that any information you submit is accurate to the best of your knowledge.
Website content
The website explains Livwell's product direction, commercial offer, case studies, audits, migration support, and partner programs. Content is provided for general business information and may change without notice. Product availability, pricing, timelines, and features depend on the applicable plan, agreement, geography, integration readiness, data quality, and rollout scope.
No medical, legal, tax, or financial advice
Livwell provides operating software and related commercial services for wellness businesses. Website content is not medical, legal, tax, accounting, financial, clinical, or regulatory advice. Operators remain responsible for their own professional obligations, client communications, consent, compliance, and business decisions.
Accounts and portal access
If you access a Livwell portal, web app, preview, or product environment, you are responsible for keeping credentials secure, limiting access to authorized users, and promptly notifying Livwell of suspected unauthorized access. Portal use may be governed by additional terms, customer agreements, role permissions, and data policies.
Acceptable use
You may not misuse the website or services, attempt unauthorized access, disrupt infrastructure, copy protected materials, upload malicious code, scrape content at scale, submit false or misleading information, infringe rights, or use Livwell in a way that violates applicable law or harms Livwell, customers, partners, or users.
Forms and submissions
When you submit a form, you authorize Livwell to contact you about your request. Website forms are for business context only. Do not submit medical records, protected health information, sensitive identification data, payment card numbers, passwords, or other sensitive information through public forms.
Audits, pilots, and Early Partner Launch
Wellness Systems Audits, migration planning, and Early Partner Launch access are commercial evaluation workflows. Acceptance is not automatic. Livwell may review business fit, operational complexity, market, team readiness, data availability, and implementation scope before offering next steps or commercial terms.
Pricing and payments
Published pricing, if shown, is informational and may be updated. Taxes, setup, migration, payment processing, app rollout, integrations, enterprise needs, and special support may be priced separately. Payments may be processed by Stripe or another provider. Paid services are subject to the terms accepted at checkout or in a separate agreement.
Migration and customer data
Migration scope depends on the exporting system, permissions, data quality, file formats, payment-provider limitations, and operational requirements. Livwell may help plan or support migration, but customers remain responsible for the accuracy, legality, permission, ownership, and business use of data they provide.
Third-party services
Livwell may integrate with or link to third-party tools, including payment processors, hosting providers, analytics services, CMS platforms, email tools, and customer systems. Third-party services are controlled by their own providers and may have separate terms, privacy policies, costs, limitations, and availability.
Intellectual property
Livwell, the Livwell name, logo, product designs, website content, copy, software, visuals, design system, and related materials are owned by Livwell or its licensors. You may not copy, modify, distribute, reverse engineer, or use them to build a competing service without written permission.
Customer materials
If you provide business information, logos, screenshots, data files, feedback, or other materials, you confirm that you have the right to provide them. Livwell may use submitted materials to respond to your request, plan services, configure workflows, provide support, improve the product, and deliver agreed services.
Availability and changes
Livwell aims to keep the website and services reliable, but availability may be affected by maintenance, updates, third-party providers, security events, network issues, or factors outside Livwell's control. Livwell may update, suspend, or change website content and public functionality at any time.
Disclaimers and limitation of liability
The website is provided on an as-is and as-available basis. To the maximum extent permitted by law, Livwell disclaims implied warranties and is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from use of the website or reliance on public content.
Termination and enforcement
Livwell may restrict access to the website or related services if it believes a user has violated these terms, created risk, submitted abusive or misleading information, or used Livwell in a harmful or unlawful way. Additional remedies may be available under applicable agreements and law.
Governing terms and contact
If a signed commercial agreement or checkout terms conflict with these website terms, the more specific agreement generally controls for the paid service it covers. For questions about these terms, contact Livwell through the website contact form or the business contact details provided in your commercial agreement.